Back to your round.
A question about Shadow, your footage or your membership? Start here, or get in touch directly.
My camera is not working.
On your iPhone, open Settings, then Apps, then Shadow, and allow Camera access. Place your phone upright on a stable surface, leave room to move and follow the framing guide. Shadow does not need microphone access to call combinations.
My punches are not being picked up.
Keep your full body in view with even lighting and enough clear space to extend both arms. Choose the correct stance in your setup. Tracking can be less reliable with poor light, loose clothing, a blocked view or another person in the frame.
My AI review has not finished.
Keep an internet connection and open the saved round again. If Shadow offers Try again, use it on that round. You can still replay your saved footage while coaching is unavailable. AI feedback can be mistaken, so check it against the video.
How do I restore my membership?
Sign in to Shadow with the same Apple sign-in account, and use the Apple Account that bought the membership for App Store purchases. In Shadow, open your account and choose Restore purchases. If access is still missing, contact support with the error shown. Do not send passwords or payment-card details.
How do I cancel or request a refund?
Open iPhone Settings, tap your name, then Subscriptions, and select Shadow to manage or cancel. Apple handles billing and refund decisions. You can request a refund from Apple. Deleting Shadow or its account does not cancel a subscription.
How do I manage or delete my data?
Privacy & data in your Shadow account contains the coaching, movement-sharing and cellular-upload settings. You can request account deletion in the app. For help removing cloud data, an introductory review or information you have sent to support, email privacy@shadowboxing.ai. We may need to verify account ownership to protect your information.